Warranty Info

What kind of warranty do your products have?

CSR Technologies provides a 60 day limited warranty on all products we sell, unless otherwise noted on original description of product. This warranty includes any hardware defects and EXCLUDES any software issues, neglect, or unauthorized repair. In addition, we do not test laptop batteries therefore battery life will not be covered by any warranty unless otherwise noted on original description of product. The warranty date will start from the time your package has been delivered to you.

Do you offer refunds for Internet sales?

We will offer refunds only within the first 30 days or receipt. Under no circumstance will the original shipping charges be refunded, and a 10% restocking fee will apply for the total purchase amount.

What do I do if I have problems with my product?

We do our best to ensure each and every product we sell is free of problems or issues. If you have questions or concerns we are here to help. For any warranty issues we require you to call us at 513.772.4150 Monday - Thursday 10AM-5PM Eastern Standard Time for technical support. If we decide the best option is to replace or fix your product we will issue a "Return Merchandise Authorization" number which is required on any return. This number should also be visible on the returned package. All return products must have an "RMA" number and should be shipped to:

CSR Technologies 11355 Sebring Dr. Cincinnati, Oh. 45240

Do you offer extended warranties?

Yes all of our extended warranties are sold through Square Trade, click the box below for more information.